Senior Technical Account Manager

4 weeks ago

Melbourne, Victoria, Australia Okta Full time

Role Overview

Okta is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for partnering with our customers to share knowledge, best practices, and make recommendations to continuously innovate around identity and security.

Key Responsibilities

  • Advise customers on best practices and product adoption in a post-sales capacity.
  • Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, consisting of a large portfolio of accounts.
  • Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements.
  • Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
  • Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality.
  • Take and respond to reactive questions from Customer Success Managers.
  • Establish strong personal relationships on key accounts with decision-makers and stakeholders.
  • Participate in content creation for both internal and external enablement of staff and customers.

Requirements

  • 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space.
  • Working proficiency in the following core IAM areas:
    • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
    • Legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
    • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc).
    • SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
    • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
    • Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).
  • Familiarity with IAM solution providers is strongly desired.
  • Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, Solutions Engineering, or similar role.
  • Understanding of common software development practice. Understanding of identity and surrounding technologies.
  • Strong business acumen, history of success owning customer relationships and escalations.
  • Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO.
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
  • This position will be located in Australia (Sydney/Melbourne preferred) and will have some travel required (under 20% of time).

Education

  • BA/BS/MS in Computer Science, Information Technology OR related discipline OR equivalent work experience required.

Okta cultivates a dynamic work environment, providing the best tools, technology, and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

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