Automotive Service Advisor

5 months ago

Essendon Fields, Australia AL Essendon Pty Ltd Full time

A Leading Industry Brand with a Thriving Dealership Culture
- Enjoy working in the vibrant surroundings of Essendon Fields
- Competitive Salary Package & Rewarding Career Growth Opportunities

**About Our Thriving Company**
Discover a team that embodies the core values of Toyota Australia, prioritising exceptional guest experiences, continuous improvement, and innovation. Airport Toyota stands tall among one of Australia's most esteemed Toyota dealerships and takes immense pride in being part of Autoleague. Our empowering and nurturing Management team motivates, respects, and rewards our employees, creating a workplace you'll never want to leave

**Join our Dynamic Role**
As a Service Advisor, you will have the opportunity to work closely with our valued guests, guiding them through their service journey with a warm and welcoming approach. Your exceptional communication skills will shine as you listen attentively to our guests' needs, ensuring their concerns are addressed with care and empathy.

Thriving in a fast-paced environment, you will effortlessly juggle multiple responsibilities. Working closely with our skilled Technicians, you will manage the timely completion of service appointments while offering proactive maintenance recommendations to keep our guests' vehicles running at their best. Your keen attention to detail will ensure accurate documentation and seamless coordination, resulting in a smooth and efficient service process that maximises customer satisfaction.

This role requires a strong and focused work ethic; you'll need to be disciplined, 100% customer-focused, and possess a positive, outgoing personality, as you'll be dealing with guests from 07.30 am to 5.30 pm Monday to Friday.

**What You'll Gain**
You can look forward to a rewarding career with numerous benefits. Our excellent remuneration package includes an above-average retainer and enticing bonuses that recognise and reward your hard work and dedication.

You'll thrive in our thriving work culture, where a supportive management team prioritises your growth and success. Furthermore, we offer comprehensive training to empower you as a top-notch Service Advisor and with incredible opportunities for career advancement within the renowned Airport Toyota family, you can accelerate your career and achieve your professional goals.

As part of our commitment to employee well-being and satisfaction, we offer an exciting Employee Recognition Program and Incentives. You'll receive a warm Welcome Gift, and enjoy Monthly BBQs to foster team bonding and camaraderie. Additionally, we value your special day and provide Paid Birthday Leave as a token of appreciation. To support your overall well-being, we offer a Free Employee Assistance Program, ensuring you have access to resources for personal and professional support.

**Requirements to Excel**
As a Service Advisor at Airport Toyota, we are seeking individuals with a strong guest centric focus and experience in a fast-paced, customer-facing retail/sales role. Your exceptional guest care skills will be highlighted as you showcase your professionalism and polished demeanour, both in face-to-face interactions and telephone customer service.

Your ability to think on your feet and find efficient solutions will be invaluable in this dynamic role, where a positive can-do attitude and adaptability to challenges will drive your success. Punctuality and reliability are essential traits as you consistently deliver top-notch service, even during early mornings and Saturday rosters.

Attention to detail and IT savviness will ensure seamless operations and precise record-keeping as you communicate fluently and effectively with both guests and team members. Your drive, initiative, and strong work ethic will set you apart as a valuable team member. Holding a valid manual driver's licence is highly regarded and will be advantageous in this role.

**Ready to Embrace the Future of Automotive Service?**

**You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria.**

And remember, Autoleague is all about celebrating diversity, promoting equality, and fostering an inclusive working environment. We are committed to creating a safe and supportive space for everyone to be their authentic selves and enable unique personalities and skills to shine bright

**Note**: All shortlisted applicants will be required to undertake a pre-employment check, including police and medical checks.

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