Administrative Support Professional

1 week ago


Perth, Western Australia Talent Right Full time

Talent Right is partnering with ADP Store Fixtures to find an exceptional Customer Service Administrator.

About the Company

Based in Perth, ADP Store Fixtures is a leading commercial fit-out and shopfitting company. They pride themselves on meeting deadlines, streamlining processes, and building lasting partnerships.

The Role

This customer-centric position involves handling inquiries, trade counter orders, and providing administrative support. Approximately 70-80% of the role focuses on customer-facing responsibilities, while the remaining tasks involve financial administration and office duties.

Key Responsibilities:

  • Serve as the primary point of contact for customers, managing phone calls, emails, and in-person visits.
  • Process orders, returns, and payments efficiently and accurately.
  • Update customers on order and freight status using tracking systems.
  • Support financial tasks, including payment reconciliation, invoicing, and following up on overdue accounts.
  • Oversee general office duties, such as filing, booking travel, and coordinating supplier services.
  • Collaborate with the sales and operations teams to enhance service delivery.

Requirements

We are looking for a professional with:

  • Proven experience in customer service, preferably in a B2B or project-based environment.
  • Strong administrative skills, including effective payment management and reconciliation.
  • Excellent communication and problem-solving skills, with a customer-first mindset.
  • Tech-savviness and comfort using tracking systems and office management tools.
  • Highly organized, with strong multitasking and time management abilities.

Benefits

A collaborative work environment focused on growth and excellence, offering opportunities to enhance customer satisfaction and operational success.

Salary: $60,000 - $75,000 per annum, depending on experience.



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