Client Relationship Manager
3 weeks ago
About Us
CreditorWatch is a prominent Australian data and technology firm that empowers businesses with access to exclusive data and innovative solutions. Our platform enables clients to effectively manage their commercial relationships, enhance productivity, and mitigate financial risks.
As a comprehensive commercial credit reporting agency, we provide a full range of credit reporting products and data insights that span the entire customer lifecycle, from onboarding and credit decision automation to risk management and collections.
Since our inception in 2010, we have been recognized as one of the top workplaces in Australia, receiving accolades for our exceptional work environment.
Your Role
In the capacity of an Account Manager, you will oversee the management of our Corporate Clients within the NSW Region, focusing on accounts with an annual turnover ranging from $25M to $250M.
Your responsibilities will include managing a portfolio of around 120 accounts, emphasizing the upselling and cross-selling of both existing and new products, providing training and support, and maintaining regular communication with clients. Your goal will be to proactively illustrate the ongoing benefits that CreditorWatch offers to businesses.
Once acclimated to your role, you will implement various account management strategies aimed at enhancing client engagement and satisfaction.
Key Responsibilities
- Identify, negotiate, and secure new business opportunities within your existing customer portfolio to drive growth.
- Develop and sustain strong relationships with clients, understanding their needs to deliver tailored solutions.
- Respond promptly to client inquiries and requirements.
- Maintain up-to-date knowledge of company products and services.
- Address and resolve client complaints, enhancing processes to prevent future issues.
- Stay abreast of industry trends and market conditions, sharing insights with clients to position the company as a strategic partner.
Ideal Candidate Profile
The successful candidate will ideally possess a minimum of 3 years of experience in Account Management, preferably within the SaaS sector. You will demonstrate a nurturing approach, showcasing exceptional problem-solving, active listening, and communication skills.
Your passion for CreditorWatch will distinguish you, enabling you to achieve success with our clients.
Employee Benefits
- Fitness Membership: All employees receive a premium gym membership.
- Complimentary Refreshments: Enjoy barista-made coffee, breakfast, snacks, and lunches.
- Wellness Days: Additional days off each month for personal well-being.
- In-House Massages: Monthly massages to relieve stress and tension.
- Performance Bonuses: Opportunities for performance-based bonuses and access to an Employee Share Scheme.
- Team Building Activities: Engage in various fun activities to foster team spirit.
- Legal Services: Access to free legal services for various needs.
Our Values
We believe in going the extra mile, being dependable and trustworthy, committing to growth, and recognizing that our people are our greatest asset.
Commitment to Diversity
We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.
Recruitment Process
- Phone Screening: A comprehensive discussion about the role and your experience.
- Hiring Manager Meeting: Showcase your qualifications and ask questions.
- Functional Meeting: Engage in a technical assessment to evaluate your approach.
- Values Meeting: Discuss your alignment with our company values.
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