Service Excellence Leader

5 days ago

Williamstown, South Australia beBeeExcellence Full time $150,000 - $200,000

Job Title: Service Excellence Leader

Key Responsibilities
  • Create and enhance customer-centric support processes, leveraging data-driven insights to elevate the customer experience and foster loyalty.
  • Develop and implement scalable service systems that balance exceptional customer interactions with business results.
  • Lead teams in delivering multichannel support, ensuring seamless global operations and strategic alignment.
  • Pursue innovative solutions to automate and streamline processes while preserving human touchpoints.
  • Cultivate a bi-directional flow of insights between customer support and the broader organization, driving informed decision-making.
  • Foster a dynamic environment where team members can grow through coaching, mentoring, and skill development.
Requirements
  • Demonstrated expertise in customer support strategy and process improvement.
  • Ability to develop and lead high-performing teams in a fast-paced environment.
  • Proven track record of implementing technology-enabled solutions to drive efficiency and quality.
  • Excellent communication and interpersonal skills, with ability to build strong relationships across functions.
  • Capacity to analyze complex problems, identify opportunities for improvement, and drive change initiatives.
About This Opportunity

This role offers a unique chance to shape the future of customer service within our organization. As a Service Excellence Leader, you will have the opportunity to make a lasting impact on customer satisfaction, employee engagement, and business success.

We are committed to providing a work environment that supports growth, innovation, and collaboration. If you are a results-driven professional with a passion for customer-centricity and leadership, we encourage you to apply for this exciting opportunity.

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