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Elevate Operational Excellence as a Customer Experience Leader

2 weeks ago

Williamstown, South Australia beBeeLeadership Full time $100,000 - $110,000
Customer Experience Team Lead

We are seeking a seasoned Customer Experience Team Lead to join our dynamic team. This is an excellent opportunity for a strategic thinker with exceptional leadership skills to drive operational excellence and improvement in our centre.

The successful candidate will lead and manage a team of individual contributors, ensuring consistent achievement of performance goals. They will champion innovation and change, building a culture of continual improvement. Through outstanding leadership, they will enable the success of healthcare professionals and improve the lives of patients.

About the Role

This pivotal role involves:

  • People management activities such as 1-1 meetings, quarterly reviews, probation, and performance management.
  • Directly managing performance and behaviours of direct reports consistent with company policies.
  • Leading, coaching, and developing direct reports.
  • Collaborating with cross-functional teams to provide training and learning to direct reports.
  • Actively monitoring operational activity, allocating work, and ensuring optimum operational performance.
  • Completing quality assurance and auditing, providing timely feedback and coaching to team members.
  • Using diverse methods of communication to inform and engage team members.
  • Actively identifying and delivering innovation and change opportunities, nurturing a culture of continuous improvement.
Key Responsibilities

The ideal candidate will possess:

  • 3-5 years of experience in customer experience management, customer service leadership, preferably within a data entry or administration centre.
  • Exceptional communication, interpersonal, and leadership skills.
  • Ability to build strong relationships with cross-functional teams.
  • Strong internal and external stakeholder management.
  • Passion for customer solutions and commitment to continuous improvement.
  • Demonstrated strong leadership and coaching experience.
  • Proven ability to drive change across multiple business units/locations/divisions.
What We Offer

As part of our organisation, employees have access to various benefits and perks, including:

  • A comprehensive library of online courses and learning paths via our e-learning platform.
  • Confidential health and wellbeing support through our Employee Assistance Program.
Diversity and Inclusion

We are an equal opportunity employer committed to creating an inclusive workplace. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.