Billing Operations Specialist

3 weeks ago


Surfers Paradise, Queensland, Australia Accor Full time

Company Overview

Welcome to Accor Vacation Club, where we are committed to delivering 'unforgettable holiday experiences' for our esteemed Members, providing a pathway to remarkable adventures and a lively lifestyle. At Accor Vacation Club, we strive to cultivate a work environment where passion aligns with purpose, ensuring every team member is appreciated and empowered to thrive.

Role Overview

Daily Responsibilities

As a key member of our Billing Team, you will play a crucial role in managing the collection of membership fees and developing solutions that allow Members to fully benefit from their membership.

This position offers a dynamic work environment with a variety of tasks, including handling upgrades, processing payments, issuing refunds for overpayments, and executing quarterly collections and Annual Club Fee Invoice runs, among other responsibilities.

Key Responsibilities Include:

  • Handling a significant volume of incoming and outgoing communications.
  • Negotiating and overseeing payment plans.
  • Assisting with quarterly collection efforts and annual invoicing.
  • Investigating and resolving billing issues and disputes.
  • Processing payments, managing refunds, and maintaining accurate records consistently.
  • Driving the collection of club fees from Members, ensuring timely collections that meet established Key Performance Indicators (KPIs).

Qualifications and Skills:

  • Exceptional customer service abilities with a sincere desire to assist others.
  • Self-driven with a passion for acquiring new skills.
  • 1-2 years of relevant experience in collections or financial services is highly preferred.
  • Availability to work scheduled hours Monday through Friday between 7 am and 7 pm.
  • Strong written and verbal communication skills.
  • Ability to perform well under pressure, demonstrate initiative, and effectively manage multiple tasks to meet deadlines.

Employee Benefits:

  • Full-Time Flexibility: Flexible scheduling available between 7 am and 7 pm, Monday to Friday.
  • Global Benefits: Access to discounted accommodations, dining options, lifestyle perks, and more.
  • Personalized Rewards: Participate in a tailored reward and recognition program, redeeming benefits of your choice.

If this aligns with your career aspirations, we encourage you to consider this opportunity.



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