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Total Loss Claims Officer

2 months ago

Mile End, Australia RAA Full time
About the Role

We are seeking a highly skilled and experienced Claims Officer to join our Total Loss Claims Team at RAA Insurance. As a key member of our team, you will be responsible for managing end-to-end total loss claims, including procurement of replacement vehicles and sale of salvage.

Key Responsibilities
  • Process claims within established guidelines, efficiently and professionally to achieve fair and equitable settlements.
  • Deliver exceptional service to members and internal/external customers by identifying, responding to, and satisfying their needs.
  • Negotiate settlements for claims within authority limits and procedures.
  • Identify possible fraudulent matters and consult with Management on recommended actions.
  • Process claims payments and associated administration.
  • Achieve set KPIs and quality targets consistently.
About You

We are looking for a confident and passionate individual who enjoys working in a high-performing culture. You should have a strong attention to detail, excellent verbal and written communication skills, and a positive can-do attitude.

As a successful Claims Officer, you will have:

  • Motor or similar claims experience.
  • Strong negotiation skills.
  • Able to establish and maintain relationships with key stakeholders.
  • Knowledge of the General Insurance Code of Practice, Australian Privacy Principles, and legislative requirements.
About RAA

As one of South Australia's largest and most iconic organisations, we deliver trusted motor, home, and travel services to over 820,000 members. We are committed to making life better for members and the community, and we're excited to continue innovating for the next 120 years and beyond.

We offer a range of benefits, including free RAA premium road service, access to our Member Benefits program, and generous discounts on all RAA products. We're committed to building a diverse and inclusive workplace where employees are valued for their unique qualities and contributions.