Customer Experience Specialist

5 days ago

Adelaide, South Australia beBeeCustomerService Full time $50,000 - $62,000

Job Title: Customer Service Officer

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As the primary point of contact for our customers, you will play a critical role in ensuring exceptional service delivery.

Key Responsibilities:

  • Handling inbound customer calls and resolving their queries in a timely and professional manner
  • Communicating with customers and colleagues via email and phone calls to address freight-related queries
  • Assisting customers with their queries by liaising with relevant teams
  • Responding to customer inquiries via email
  • Notifying customers of delays or updates in a prompt and courteous manner
  • Building and maintaining strong relationships with customers, colleagues, and other stakeholders

About You:

  • Prior experience in a call centre/customer care environment is highly valued
  • Demonstrated ability to work collaboratively within a team setting
  • Excellent written and verbal communication skills
  • Able to build rapport with customers and colleagues, both locally and interstate
  • Intermediate level of proficiency in data entry with accurate typing skills
  • Demonstrated problem-solving skills, with the ability to identify, prioritise, and resolve issues efficiently

What We Offer:
In this exciting opportunity, you will have the chance to develop your skills and knowledge in a dynamic and supportive work environment. Our team values collaboration, open communication, and a commitment to delivering exceptional service.

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