Administration and Reception Coordinator

22 hours ago

North Plympton, South Australia Southern Cross Care (SA, NT & VIC) Inc Full time
About the Role

The Administration Reception Coordinator will work closely with the Health & Wellness leadership team and will have a key role in providing strong leadership across the reception team.

This role is responsible for the comprehensive administrative coordination function across the Health & Wellness reception team to provide efficient, consistent and proactive support services to Health & Wellness service programs and associated internal and external stakeholders.

Key Responsibilities
  • Leadership and Supervision
    • Provide strong leadership to the administration (reception) staff, fostering a culture of individual performance, accountability, and respectful working relationships
    • Effectively lead, supervise, guide, support, and train administration (reception) staff to ensure consistent service delivery.
  • Customer Service
    • Ensuring a professional reception and customer service to clients, visitors and staff
  • Communication and Reporting
    • Regularly update, inform and ensure that the direct line Manager, Program Manager and Leadership team is aware of any changes, incidents or other matters relating to the administration (reception) services.
    • Attending regular staff and leadership meetings and ensuring all administration services staff are aware of outcomes
  • Quality and Efficiency
    • Oversight of administration (reception) staff to ensure service efficiency and quality.
    • Develop and maintain administrative process policy and procedure to ensure efficient, consistent and quality service provision for reception services.
About You

We are looking for people who will be the difference in the lives of our residents and clients.

The successful candidate will have the following skills and experience:

  • Experience in the supervision and coordination of staff.
  • Demonstrated experience in a complex administration role with a focus on providing client centred care
  • Sound interpersonal skills and the ability to express ideas clearly and concisely
  • Demonstrated effective communication skills with a wide range of people
  • Strong customer service focus and commitment to meeting the needs of both internal and external customers
  • Exceptional organisational and time management skills
  • Intermediate or advanced computer skills using Google suite programs and proficiency in using in-house and other database and software applications
  • A basic knowledge of the requirements of the Aged Care Standards as are applicable to the role
  • Working knowledge of Aged Care Funding streams and reporting requirements.

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