
Wellness Journey Guide
2 days ago
We are Australia's leading privately-owned fitness organisation. We currently operate 97 premium clubs in Queensland, Victoria, South Australia and Western Australia providing improved health, well-being and a sense of accomplishment to more than 270,000 members.
The OpportunityMember Support Consultants at our club play an essential role in building and maintaining a thriving membership base. They inspire prospective members to begin their wellness journey - helping thousands of people become faster, fitter, stronger and happier versions of themselves.
This highly varied role has two clear goals: achieving sales targets through proactive activities and retaining existing members through exceptional customer service.
Experts in all things fitness, Member Support Consultants can seamlessly switch between sales and lead generation; provide exceptional service on the reception desk and proactively communicate with current members to enhance their experience and drive positive retention.
Key Responsibilities- Contribute to sales growth using promotions and referral campaigns
- Generate and convert high-quality sales leads through community outreach, referrals and new business opportunities
- Achieve the required number of contacts via telephone to maximise sales opportunities
- Deliver sales presentations and tours to prospective members
- Create great member journeys through positive interactions
- Ensure successful outcomes to enquiries
- Open and close the club as per the roster
- Engage actively in member retention programs inspiring members to continue their fitness journey
- Regularly contact new and existing members to keep them engaged recommending products that boost results and amplify experience
We're looking for someone who:
- Has current First Aid & CPR certificates
- Can build rapport with diverse individuals with a desire to help people succeed in their goals
- Can solve problems and overcome obstacles
- Has excellent communication skills able to listen, understand empathise and influence others
- Is driven to achieve individual targets and team goals
- Is focused on delivering exceptional customer experiences
A career in the fitness industry is unlike any other. With us, your actions will positively impact the health wellbeing and confidence of people across your community.
We offer:
- A realistic OTE of $70,000-$75,000 plus super
- A complimentary all-access membership
- Anniversary leave days and additional gym memberships for friends and family
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group
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