HR Technology Specialist

1 week ago

Melbourne, Victoria, Australia beBeeProcessConsultant Full time $100,000 - $130,000

Role Overview:

This is an exciting and challenging opportunity to work with a diverse customer base spanning all tier 1 industries and sizes.

To succeed, you must have excellent communication skills to work with client stakeholders and teams.

You should be able to engage with various clients, from commercial to enterprise, and switch contexts easily.

The ideal candidate will be a creative thinker, detail-oriented, and technically savvy, able to process information quickly.

You will be proactive and pragmatic, with excellent analytical and problem-solving skills, and exceptional verbal and written communication abilities.

Key Responsibilities include:

  • Applying Business Consulting Practice methodologies and consulting intellectual property to achieve business objectives
  • Driving high-level process definition, re-engineering, improvement, and gap analysis during workshops with key customer sponsors and stakeholders
  • Preparing and running functional and technical design workshops, including creating design specifications based on out-of-the-box functionality and customer requirements
  • Ensuring process-related deliverables are complete, consistent, high quality, on time, and deliver valued outcomes
  • Owning the completion, development, and improvement of required documentation, such as process flow diagrams, solutions design, as-built documentation, roles/responsibilities, workshop agendas, presentations, and gap analysis reports
  • Driving continuous process improvement practices while identifying areas for improvement and recommended solutions that detail pros, cons, and risks
  • Organising and executing test cycles, developing test scripts, and automated tests
  • Documenting user stories with attention to detail, reviewing with stakeholders, gaining acceptance criteria, and managing stories throughout the development lifecycle with local and remote teams
  • Supporting the sales process by leveraging experience and business insights to help customers understand the value of our consulting solutions
  • Assisting in uplifting consultant capability through mentoring, feedback, and support of peers in new activities and product understanding

Required Skills and Qualifications include:

  • Experience in process consulting, definition, and deployment of process improvement and systems analysis on HR technology integration platforms
  • Ability to influence and consult, providing options with pros, cons, and risks, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
  • Solid experience in requirements gathering, including creating process documentation, solution designs, and detailed requirements
  • Experience implementing integrations between HR technology platforms and external systems
  • Domain expertise in IT Service Management, IT Operations Management, Asset Management, HR Service Delivery, and Performance
  • Strong analytical skills to quickly recognise issues and opportunities to improve processes and drive efficiencies

Qualifications & Certifications include:

  • IT Degree or relevant tertiary education in Computer Science
  • ServiceNow CSA, CIS ITSM + 1 other product CIS
  • ITIL Foundation Certified

Keyword: ProcessConsultant

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