Software Solutions Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeSolution Full time $160,000 - $180,000

About the Role

We are seeking an experienced Software Solutions Expert to join our team. As a key member of our solutions delivery group, you will be responsible for assisting clients in implementing our software solutions and ensuring smooth integration into their existing systems.

  • Implementation: Collaborate with clients to understand their business requirements and configure the software accordingly. Lead the implementation process, ensuring timely completion and successful deployment.

  • Data Uploading: Assist clients in uploading their data into the software system, ensuring accuracy and completeness. Troubleshoot any data-related issues and provide necessary guidance.

  • Business Process Design: Analyze client's existing business processes and recommend improvements or modifications to align them with the software capabilities. Design and document optimized business processes.

  • Lease Subject Matter Expert: Serve as a subject matter expert in lease administration, possessing in-depth knowledge of leasing practices, accounting principles, and relevant regulations. Advise clients on best practices and compliance requirements.

  • Writing Business Specifications: Collaborate with clients to gather and document their requirements for software changes or enhancements. Translate these requirements into clear and detailed business specifications for development teams.

  • Software User Training: Conduct training sessions for clients' staff to ensure they can effectively utilize the software. Develop training materials, user guides, and documentation to support the training process.

  • Second-Line Support: Provide second-line technical support to clients, troubleshooting and resolving software issues. Escalate complex issues to the appropriate teams and track their resolution.

  • Data Services and Auditing: Perform data services such as data cleansing, data migration, and data integration to ensure the accuracy and integrity of client data. Conduct regular audits to identify data discrepancies and anomalies.

  • Lease Administration: Assist clients in lease administration tasks when requested, including lease abstraction, document management, lease database maintenance, and compliance monitoring.

What We're Looking For

  • Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Systems, Business, or a related field. Proven experience in software implementation with some project management. Strong understanding of business processes and their integration with software solutions.

  • Benefits: Flexible work environment and an engaging, supportive culture. Opportunity to impact client success by driving product knowledge and adoption. Join a collaborative team passionate about delivering outstanding customer experiences.

About Us

We are a global industry leader with nearly five decades of expertise and innovation. Our comprehensive and flexible technology platform meets the unique needs of real estate businesses from property-level management and accounting to investment modelling and analytics for the global commercial and residential markets.

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