Solution Consultant

As a Product Specialist, you will be responsible forassisting clients in implementing our software solutions and ensuring smooth integration into their existing systems. Your role will encompass various tasks such as implementation, data uploading, business process design, lease subject matter expertise, writing business specifications for product changes, software user training, second-line support, data services and auditing, and when requiredlease administration.

Responsibilities:

Implementation: Collaborate with clients to understand their business requirements and configure the software accordingly. Lead the implementation process, ensuring timely completion and successful deployment.

Data Uploading: Assist clients in uploading their data into the software system, ensuring accuracy and completeness. Troubleshoot any data-related issues and provide necessary guidance.

Business Process Design: Analyze client's existing business processes and recommend improvements or modifications to align them with the software capabilities. Design and document optimized business processes.

Lease Subject Matter Expert: Serve as a subject matter expert in lease administration, possessing in-depth knowledge of leasing practices, accounting principles, and relevant regulations. Advise clients on best practices and compliance requirements.

Writing Business Specifications: Collaborate with clients to gather and document their requirements for software changes or enhancements. Translate these requirements into clear and detailed business specifications for development teams.

Software User Training: Conduct training sessions for clients' staff to ensure they can effectively utilize the software. Develop training materials, user guides, and documentation to support the training process.

2nd Line Support: Provide second-line technical support to clients, troubleshooting and resolving software issues. Escalate complex issues to the appropriate teams and track their resolution.

Data Services and Auditing: Perform data services such as data cleansing, data migration, and data integration to ensure the accuracy and integrity of client data. Conduct regular audits to identify data discrepancies and anomalies.

Lease Administration: Assist clients in lease administration tasks when requested, including lease abstraction, document management, lease database maintenance, and compliance monitoring.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field.

  • Proven experience in software implementation with some project management.

    • Strong understanding of business processes and their integration with software solutions.

      • Expertise in lease administration and knowledge of relevant accounting principles and regulations.

        • Excellent analytical and problem-solving skills.

          • Strong written and verbal communication skills, with the ability to effectively convey technical information to non-technical stakeholders.

            • Ability to work independently and collaboratively in a fast-paced environment.

              • Prior experience in providing user training and technical support.

                • Proficiency in data services and auditing techniques.

                  • Attention to detail and a commitment to delivering high-quality results.

WHAT MAKES THIS A GREAT OPPORTUNITY?

• Work for a global industry leader with nearly five decades of experience and innovation

• Flexible work environment and an engaging, supportive culture

• Opportunity to impact client success by driving product knowledge and adoption

• Join a collaborative team passionate about delivering outstanding customer experiences

BENEFITS:

• Flexible working arrangements

• Annual Performance Bonus

• 6x Flexi AnyDay (pro-rata): knock 2.5 hours off your day

• Me Days: additional 3 days of annual leave for qualifying employees

• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories

ABOUT US:

Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI's comprehensive and flexible technology platform, coupled with an open and connected ecosystem, meets the unique needs of real estate businesses — from property-level management and accounting to investment modelling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, and Ireland, with thousands of team members dedicated to supporting our clients and their unique needs