Cloud Leadership Position

4 days ago

Melbourne, Victoria, Australia beBeeCloud Full time $180,000 - $250,000
Cloud Leader

This is a leadership role where you will guide the team in delivering efficient services and a consistent customer experience. You will provide subject matter expertise, contribute to global internal communities, and advise the team on industry best practices.


Key Responsibilities
  1. Team Management: Guide the team in adhering to operational standards and practices throughout sales and delivery processes.
  2. Cross-Functional Coordination: Coordinate activities across different groups to meet defined objectives and ensure customer satisfaction.
  3. Risk Management: Monitor the team's approach to managing business and technical risks, applying governance principles to identify, communicate, and reduce such risks.
  4. Quality Assurance: Ensure work aligns with industry and organizational procedures.
  5. Prioritization: Prioritize tasks according to business needs and organizational goals.

Customer Focus
  1. Customer Experience: Support the team in delivering efficient services and a consistent customer experience.
  2. Customer Insights: Use customer and partner feedback to understand success conditions.
  3. Customer Challenges: Address customer risks and challenges, handle confidence calls, and implement strategies to enhance customer experience, value realization, and adoption of AI and cloud solutions.
  4. Knowledge Sharing: Facilitate the exchange of customer insights with engineering teams to inform product development.

Technical Expertise
  1. Delivery Improvements: Identify gaps during delivery, communicate findings to stakeholders, and support scalable improvements.
  2. Subject Matter Expertise: Provide subject matter expertise and contribute to global internal communities.
  3. Industry Best Practices: Advise the team on industry best practices and represent company solutions through presentations and community engagement.

Qualifications

Required Qualifications

  • Bachelor's Degree in relevant fields AND 8+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • 3+ years people management experience managing consultant practice managers, technical sales managers, and/or technical architect managers.

Preferred Qualifications

  • Bachelor's or Master's Degree in relevant fields with 8+ or 12+ years experience, respectively, in related areas.
  • 6+ years experience in customer-facing roles and leading technical projects or teams.
  • Technical certifications in Cloud platforms (Azure, AWS, Google) or security.
  • 5+ years people management experience managing teams or managers.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. If needed, please request accommodations during the application process.

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