Customer Service Manager

3 weeks ago


Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

About the Role:

We are seeking a highly skilled Customer Service Manager to join our team at DXC Technology Australia Pty Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Lead a team of customer service professionals to achieve exceptional customer satisfaction and loyalty
  • Develop and implement customer service strategies to drive business growth and improve customer engagement
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Monitor and analyze customer feedback to inform business decisions
  • Stay up-to-date with industry trends and best practices in customer service

Requirements:

  • Proven experience in customer service leadership roles
  • Strong understanding of customer service principles and practices
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed business decisions
  • Strong leadership and team management skills

About DXC Technology:

DXC Technology is a leading provider of IT services and solutions. We help our clients navigate the complexities of the digital age and achieve their business goals. Our team is passionate about delivering exceptional customer experiences and driving business growth.

Our Culture:

We value diversity, inclusion, and corporate citizenship. We believe in creating a workplace that is inclusive, supportive, and empowering. We offer competitive remuneration, benefits, and career opportunities that reflect our commitment to improving the lives of our employees and the communities we serve.

Equal Opportunity Employer:

DXC Technology is an equal opportunity employer. We welcome applications from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge.



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