Contact Centre Specialist

7 days ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

Role Overview

Pacific International Insurance is a dynamic and forward-thinking company that operates as part of a respected global insurance organisation. With our strong foundation and progressive mindset, we continue to evolve and adapt to the ever-changing insurance landscape.

We are seeking an energetic and positive Customer Service professional to join our team. You will manage and nurture a portfolio of customers by placing insurance via inbound and outbound calls and digital platforms. You will work alongside our existing customer service team responsible for the insurance renewal process.

Key Responsibilities:

  1. Connect with current and prospective customers through personalised inbound and outbound calls and emails, managing a dedicated portfolio.
  2. Deliver top-notch customer service by providing accurate and reliable information that exceeds expectations.
  3. Collaborate with your team, supporting continuous improvement and driving the team's growth.
  4. Capture customer interactions and streamline administrative tasks with efficiency and precision.

Requirements:

  1. Exceptional service skills with a proven track record in nurturing and growing a portfolio of customers and developing relationships.
  2. Achievement-oriented and love meeting and exceeding individual and team goals.
  3. Energetic and tenacious with a passion for service.
  4. Excellent communication, attention to detail, and problem-solving skills.
  5. Ability to prioritise diverse tasks and work quickly and effectively to meet tight deadlines.
  6. Enjoy working in a collaborative team environment, whilst also working independently and taking initiative.

Previous financial service and/or insurance experience is not essential but is highly regarded.

Why Choose Us?

  1. A supportive, inclusive, and flexible work environment that values work-life balance.
  2. Competitive remuneration and variable rewards.
  3. Wellbeing Program offering EAP, annual influenza vaccination, and annual wellbeing reimbursement to support your individual wellness.
  4. Volunteer and support opportunities to make a difference in your local community.
  5. Reward and Recognition Program offering monetary rewards and additional leave.
  6. A great office in Newcastle with free secure parking provided.

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