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Contact Centre Operator

2 weeks ago

Newcastle, New South Wales, Australia Ampersand Full time $75,900 per year
Job Title: Customer Service Representative / Contact Centre Operator
Location: Newcastle, NSW
Pay: $36.11/hr Super
Contract: 6 Months, WFH options after Training & Nesting completed
Hours: Full-time (35 hrs/week), Mon–Fri on rotating roster (7am–7pm)

About the Role:

A NSW Government Agency is hiring multiple Customer Service Representatives to join a team in Newcastle. You'll be the first point of contact for customers, providing high-quality service over phone and email.

What We're Looking For:
  • 2–3 years' customer service experience
  • Excellent verbal & written communication
  • Intermediate computer skills (Outlook, Teams, typing)
  • Fast learner with strong attention to detail
Requirements:
  • NSW-based only
  • Must attend in-person assessment (90 mins) at Newcastle
  • Police check & 2 references
  • Reliable internet & smartphone for potential remote working days