Contact Centre Operator

2 weeks ago

Newcastle, New South Wales, Australia Ashdown Consulting Full time

Up to 34.50 p/h + Super
- 5 month contract
- Newcastle/WFH

**Contact Centre Operator | 5 Month Contract | Up to $38.12 inc. Super**
- **Up to 34.50 p/h + Super**:

- **5 month contract**:

- **Newcastle/WFH**

**About the Company**

Gain valuable real life experience & insights working for a leading NSW Government Organisation as a Contact Centre Operator. This position is a 5 month contract based in Newcastle with WFH conditions after training.

**About the Role**
- Utilise generalist knowledge and training to handle and share information with contact centre customers.
- Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner. Ensure client satisfaction as a priority as assessed and monitored through customer feedback.
- Provide accurate, effective and high quality customer service consistent with Service NSW vision, mission, values and business requirements as assessed by internal quality reviews.
- Develop and maintain a thorough knowledge of information resources and Service NSW operating practices and procedures.
- Provide in-scope enquiry resolution for inbound calls either by reference to the Service NSW digital channel or by transfer to a Service NSW specialist.
- Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
- Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
- Acknowledge and accurately record customer complaints. Escalate unresolved issues through appropriate channels.
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised

**About You**
- Preferably experience within Government
- Excellent verbal and written communication skills
- Demonstrated experience in customer service
- Ability to multitask
- Highly organised and able to execute

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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