Contact Centre Representative

22 hours ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $62,500 - $83,500

About This Role

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We are seeking a highly skilled Contact Centre Officer to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Your Key Responsibilities:

  • Respond to client enquiries and provide accurate information in a timely manner.
  • Build strong relationships with internal stakeholders and external partners.
  • Demonstrate a high level of problem-solving ability and recommend solutions where required.
  • Complete administrative tasks and contribute to the efficient operation of the business.
  • Identify continuous improvement initiatives and contribute to a best-in-class business culture.

What You Will Bring:

  • Excellent communication skills and the ability to work independently as well as in a team environment.
  • A proven track record of providing exceptional customer service and conflict resolution.
  • The ability to multitask and prioritize tasks effectively.
  • Strong computer skills, including Word, Outlook, and Excel.
  • A commitment to continuously expanding and updating your knowledge.

Why Join Us?

  • Friendly, people-focused work environment.
  • Opportunities for professional growth and development.
  • Competitive remuneration and benefits package.

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