Field Support Technician

3 weeks ago


KalgoorlieBoulder, Australia Epiroc Full time
Position Overview:
As a Product Support Specialist, you will play a vital role in ensuring the success of our service operations within a global framework, while maintaining a local focus. This position is structured around a 2/2 FIFO roster, providing an exciting opportunity to engage with customers directly.

About Epiroc:
Epiroc is a renowned leader in the manufacturing sector, particularly in the mining and infrastructure industries. Our commitment to innovation and sustainability drives our success and shapes our corporate culture.

Key Responsibilities:
  • Oversee and execute all on-site installations, commissioning, maintenance, and testing activities.
  • Diagnose and resolve technical issues efficiently.
  • Conduct audits and generate reports on drill rigs and lubrication systems.
  • Manage project execution and maintain accurate data records.
  • Deliver comprehensive reports following site visits.
  • Document processes to enhance procedural development.

Essential Qualifications:
To excel in this role, candidates should possess:
  • Adaptability to work independently and collaboratively within a team.
  • Strong organizational skills with the ability to meet deadlines under pressure.
  • Experience with RDSA or OEM products is highly valued.
  • A customer-centric attitude, demonstrating friendliness and helpfulness.
  • Knowledge of the underground mining sector, particularly hydraulic rock drilling processes.
  • Relevant trade qualifications, such as Diesel Fitter or equivalent.
  • Certifications like Working at Heights, First Aid, and Dogging Rigging are advantageous.

Join Our Team:
At Epiroc, we are dedicated to fostering a culture of innovation, collaboration, and personal growth. We aim to invest in your career development, ensuring you reach your full potential and become an integral part of our high-performance team.

Equal Opportunity Employer:
We encourage applications from women, Aboriginal and Torres Strait Islander peoples, and individuals from diverse cultural backgrounds. Our commitment to diversity and sustainability drives our mission to generate innovative solutions for our customers.

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