Relationship Banker

3 weeks ago

Newstead, Queensland, Australia Bank of Queensland Full time

About the Opportunity

We are seeking an experienced Relationship Banker to join our team in Adelaide. As a key member of our banking team, you will be responsible for building and maintaining strong relationships with customers, identifying their financial needs, and providing tailored solutions to meet those needs.

Key Responsibilities:

  • To provide exceptional customer service by understanding customer needs and providing relevant financial products and services.
  • To work closely with Branch Managers to develop customer relationships through regular contact, proactive lead management, and referrals to specialist teams where required.
  • To coach Customer Service Officers on customer relationship development and loan maintenance needs.

About You

To be successful in this role, you will possess:

  • Excellent customer service experience, preferably from the banking industry.
  • Exposure to consumer lending would be advantageous.
  • The drive to build long-lasting relationships and positive customer experiences.
  • Contributor to a collaborative team environment.
  • Willingness to go above and beyond for customers and colleagues.
  • Driven to take a personalized approach with every customer interaction.
  • A "can-do" approach to all aspects of your role.
  • Ability to learn and confidently use technical financial systems.
  • Excellent written and verbal communication skills and strong attention to detail.

About Us

Bank of Queensland is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

We believe in the power and potential of people, and we're excited to grow our Adelaide team.

Our inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We offer a range of benefits including flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, purchase annual leave, and access to employee network groups focused on diversity and inclusion.

Salary: $60,000 - $80,000 per annum depending on experience.

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