Senior Client Services Liaison

3 days ago

Charlotte Bay, Australia beBeeRelationship Full time $90,000 - $120,000
Job Title: Mobility Account Manager

This role combines client relationship management with device preparation and shipping tasks.

">Key Responsibilities:
  • Act as the primary point of contact for assigned accounts, ensuring excellent customer service.
  • Build and maintain strong relationships with clients and internal teams to drive collaboration.
  • Track and manage account activities, service requests, and device orders to optimize efficiency.
  • Address issues promptly, escalate when needed, and follow through to resolution.
  • Perform assigned depot tasks, including staging, kitting, labeling, and shipping, to meet deadlines.
  • Process returns and prepare devices for redeployment to minimize downtime.
  • Maintain accurate device records and adhere to Proof of Delivery guidelines to ensure data integrity.
  • Coordinate with internal teams to meet quality standards and maintain a high level of customer satisfaction.
">Required Qualifications:
  • At least 2 years of experience in customer service or account management, preferably in B2B or technical service.
  • Proven ability to manage client relationships and deliver exceptional customer satisfaction.
  • Strong interpersonal, communication, and organizational skills to effectively manage multiple priorities.
  • Detail-oriented with proficiency in Microsoft Office Suite to support daily tasks.
  • Willingness to learn internal systems and processes to adapt to changing requirements.
  • Experience in telecom, wireless, or technology services is highly desirable.
">Preferred Qualifications:
  • Familiarity with mobile device lifecycle processes to streamline operations.
  • Understanding of carrier policies, upgrade programs, and mobile hardware to provide expert guidance.
  • Ability to interpret account, service, or inventory reports to inform business decisions.
">Essential Capabilities:
  • Strong relationship management skills to foster trust and cooperation.
  • Ability to balance multiple priorities while maintaining accuracy under pressure.
  • Adaptability to shifting tasks and responsibilities.
  • Collaborative team player with a focus on mutual success.
"],

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