Director of Client Services

Overview

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

About the Role

What is the role? We are seeking an experienced and strategic Client Services Director to establish and lead our Client Services function for our US part of the business. This role will require you to combine your leadership capabilities with direct client engagement. This is a fantastic opportunity to play a key role in developing the company client services strategy, where you will drive operational effectiveness and deliver high quality service to all key clients, many of which operating at C suite level. You will utilize your extensive experience to identify client needs, utilizing the best of what Howden has to offer to design and deliver a profitable Scope of Service.

Responsibilities

• You will be responsible for leading and managing the client services team focusing on providing exceptional service to clients, ensuring all needs are met and relationships are strong.
• Ensuring delivery is provided to the highest standard using best practice processes and conducting regular reviews with clients.
• Driving the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools.
• Acting as the senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Howden. Building senior level relationships within their Clients.
• Liaising with other SLT to ensure effective working relationships between the Client Management, Broking and Client Service teams, so that together they drive revenue and profit growth.
• Leading on training and development, organizing and delivering training sessions to ensure the team stays up-to-date with industry best practices and company policies.

Qualifications

• Extensive client services experience within the Insurance industry.
• Proven track record in developing relationships and working with senior individuals within the organisation.
• Significant experience in client account management within the insurance industry, with a proven track record of leading and managing teams.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and work under pressure.
• FCII/ACII or equivalent preferred.

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other, in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference, at work and beyond.

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Sustainability

Our sustainability promise: We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and General Business

Industries

• Insurance

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