Achieving Exceptional Banking Experiences

5 days ago

Melbourne, Victoria, Australia beBeeCareer Full time $45,000 - $80,000
Customer Service Advisor

As a customer service professional, you will play a pivotal role in delivering exceptional banking experiences. You will assist customers with their daily needs, educate them on the latest technologies, and help them achieve their financial goals.

Key Responsibilities:
  • Provide timely support for customers' daily transactions, such as buying cars, homes, and investments.
  • Proactively identify customers' needs and future plans, both personal and business.
  • Clearly explain the benefits of our products and services to customers.
  • Refer customers to specialist teams, such as business banking or financial planning.
What's in it for me?

You want a challenge that goes beyond traditional customer service roles. You thrive in dynamic environments where innovation and excellence are valued.

Our customer service team is critical to our success, and we offer many opportunities for career and personal development. Whether it's taking the next step into a specialist role, home lending, leadership, business banking, or wealth, we have many opportunities for growth.

Finally, you want to work with great people who share your passion for delivering exceptional customer experiences.

What you'll need to succeed:
  • Love working in a fast-paced environment and enjoy creating a sense of community.
  • Be confident in communicating with people and know how to balance friendliness with a strong service ethic through previous experience in sales and service.
  • Enjoy working collaboratively as part of a high-performing team and actively contribute to achieving performance goals.
  • Be able to problem-solve and adapt to change with ease.
What's it like to work here?

We strive to create a culture where you'll love coming to work. In joining our organization, you'll be genuinely coached and supported from day one. We'll support and actively encourage your career development and growth, and provide a host of excellent financial and non-financial benefits.

Our leaders are experienced professionals who are dedicated to their teams' success, ensuring that you'll be rewarded and recognized for your hard work.

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