Banking Expert Consultant

5 days ago

Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

Delivering exceptional customer service is at the heart of every interaction in our Retail Banking Services (RBS) team. As the public face of CommBank, we serve over 10 million personal and small business customers across Australia.

We're committed to providing a seamless banking experience that meets the unique needs of each customer. From opening their first account to planning for retirement, we've been serving our local communities for over 100 years with market-leading products, services, and technology.

As a Customer Banking Specialist in our Malvern Branch, you'll play a vital role in delivering this experience. Your key responsibilities will include:

Key Responsibilities

  • Engaging in in-depth conversations with customers to understand their overall banking needs, including Home Loans, Business Banking & Financial Advice
  • Supporting customers with enquiries, maintenance on accounts, and process applications for credit products
  • Completing Financial Health Checks to assess customers' financial needs and identify any changes
  • Educating and demonstrating our in-branch technology and digital banking options to customers
  • Problem solving and providing effective solutions while championing our processes, procedures, and driving our risk-adverse culture

To be successful in this role, you'll need:

Requirements

  • Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality
  • Excellent communication skills and the ability to articulate financial terms in a clear way
  • The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do
  • A genuine interest in building a career with CommBank

In return, you can expect:

Benefits

  • A competitive salary ranging from $65,000 to $80,000 per year, depending on your level of experience
  • Access to extensive employee benefits and discounts
  • An opportunity to work in a collaborative and high-performing culture
  • A thorough training program to kickstart your banking career

About Us

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have the skills and qualifications to succeed in this role, please apply today.

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