Store Leadership and Customer Experience Manager

6 days ago


Tanilba Bay, New South Wales, Australia Coles Full time
About the Role

We are seeking a skilled Retail Leader to join our team as a Store Leadership and Customer Experience Manager. Reporting to the Store Manager, you will develop and inspire our team to deliver exceptional customer experiences and drive business growth.

Key Responsibilities
  • Lead and coach a high-performing team to achieve sales growth, cost control, and rostering requirements.
  • Develop and implement effective strategies to improve customer engagement and loyalty.
  • Maintain effective working relationships with internal and external stakeholders to drive business outcomes.
Requirements
  • Direct leadership experience with a proven track record of driving sales growth and improving customer satisfaction.
  • Ability to influence and motivate teams to achieve business objectives.
  • Strong communication and interpersonal skills with the ability to build relationships with customers, colleagues, and suppliers.
What's in it for You?

As a Store Leadership and Customer Experience Manager, you can expect:

  • A competitive salary package, estimated to be around $80,000 - $100,000 per annum.
  • Opportunities for professional development and growth within our diverse business.
  • A comprehensive benefits package, including discounts on supermarket purchases, recognition and reward programs, and investment in your future through our annual team member share plan.
About Us

Coles is committed to creating a workplace that is safe, respectful, and inclusive for all team members. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. If you have a disability and require adjustments to the recruitment process, please contact us via email or visit our careers site for further information.



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