Technical Support Specialist

4 weeks ago

Sydney, New South Wales, Australia ServiceNow Full time

Global Technical Resource

We are looking for a highly skilled Technical Support Specialist to join our team at ServiceNow. As a global technical resource, you will be entrusted with guiding our customers through critical issues to ensure timely and effective case resolution.

Your primary responsibility will be to resolve technical cases created by customers seeking help to understand or troubleshoot unexpected behaviors or technical questions about the ServiceNow software and platform.

To succeed in this role, you will need to be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies.

A successful candidate will have a strong understanding of the ServiceNow platform and its core functionalities, as well as experience working with diagnostic tools to isolate potential causes of issues.

In addition to your technical expertise, you will need to be a creative problem solver with a collaborative nature and flexibility to work in a dynamic environment.

This role is ideal for someone who is passionate about providing exceptional customer support and has a strong desire to learn and grow with our company.

Key Responsibilities

  • Resolve technical cases created by customers
  • Provide exceptional customer support experiences
  • Build trust and show empathy with customers
  • Use excellent communication skills to resolve issues
  • Work collaboratively with internal teams

Requirements

  • Bachelor's degree in Computer Science or related field
  • Strong experience working with dynamic HTML components
  • Experience with AngularJS and GraphQL
  • Experience working in Java or similar backend programming language
  • Experience with relational databases
  • Working knowledge of web applications stack
  • Familiarity with Linux, UNIX, or other OS
  • Basic knowledge of Network terminology

About ServiceNow

ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

We offer a collaborative and inclusive work environment where individuals can grow their careers through working with advanced technologies and talented professionals. We strive to create an accessible and inclusive experience for all candidates and encourage applications from diverse backgrounds.

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled and dynamic Technical Support Specialist to join our team at Remote Staff. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving technical issues, and ensuring customer...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Client Care team at LEAP Legal Software. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues with our software, and maintaining a high level of product knowledge.Key...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring that their issues are resolved efficiently and effectively.Key ResponsibilitiesReview and troubleshoot customer issues,...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    **About the Role**Remote Staff is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients.Respond to technical support emails and phone calls in a timely and professional manner.Investigate and resolve complex technical...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleMicrosoft is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, helping them to resolve technical issues and improve their experience with our products.Key ResponsibilitiesProvide technical support to customers via...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for resolving complex customer technical issues and providing exceptional support to our customers.Key ResponsibilitiesReview and troubleshoot customer issues to identify root causes and develop...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Unlock your potential as a Technical Support Specialist at Microsoft, where you'll play a pivotal role in delivering exceptional customer experiences.About the RoleThis is an exciting opportunity to join our Customer Service & Support (CSS) team, where you'll be part of a dynamic group that builds trust and confidence for every person and organization...

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia University of South Australia Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at the University of South Australia. This is an exciting opportunity to be part of a dynamic and innovative environment, where you will play a crucial role in supporting academic programs and research activities.As a Technical Support Specialist, you will be...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Employsure Full time

    About the Role:We are seeking a skilled Technical Support Specialist to join our team at Employsure. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our staff, ensuring a seamless and efficient experience.Key Responsibilities:Provide technical support to staff via phone, email, and in-personDeploy...

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia ignite Full time

    At Ignite, we're looking for a highly skilled Technical Support Specialist to join our team.About the RoleA Service Desk Officer/Analyst is a crucial link between end-users and technical support teams. As a Technical Support Specialist, you will provide expert-level technical support and guidance to level 1 support and end-users for complex issues that...

  • IT Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Firesoft People Full time

    Job Title: IT Technical Support Specialist for MSPLocation: RemoteSalary: CompetitiveFiresoft People requires an IT Technical Support Specialist for our client, a leading IT Service Provider. The ideal candidate will work directly with clients to provide technical support and maintenance for their IT infrastructure.Key Responsibilities:Support and...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Clarrow Full time

    Technical Support Specialist - Japanese LanguageWe are seeking a dedicated and enthusiastic technical support specialist fluent in Japanese to join our technical support team. The successful candidate will play a crucial role in assisting Japanese-speaking customers by providing prompt and effective technical support.Key Responsibilities:Provide first-level...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Clarrow Full time

    Technical Support SpecialistWe are seeking a dedicated and enthusiastic technical support specialist fluent in Japanese to join our team. The successful candidate will play a crucial role in assisting Japanese-speaking customers by providing prompt and effective technical support.Key Responsibilities:Provide first-level and some second-level technical...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time

    Job Overview:REAL TIME AUSTRALIA is seeking a skilled Technical Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise and collaborating with other team members in various technologies.Key...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Intercom Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, troubleshooting complex technical issues, and collaborating with our product teams to identify and resolve issues.Key...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NTT DATA Full time

    OverviewNTT DATA, a leading global technology services provider, is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients.Estimated Salary: $80,000 - $110,000 per yearJob DescriptionWe are looking for a highly motivated and detail-oriented Technical...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at Real Time Australia. As a key member of our Technical Support organization, you will be responsible for resolving complex technical issues and providing technical guidance to our customers.About the Role:Implement, maintain, or provide...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Advanced Navigation Full time

    At Advanced Navigation, we're pushing the boundaries of innovation in AI robotics and navigation technology. Our team is dedicated to delivering exceptional customer experiences, and we're looking for a skilled Technical Support Specialist to join our ranks.As a Technical Support Specialist, you'll be the face of our company, providing expert technical...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Hamilton Island Enterprises Full time

    Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to provide technical assistance and troubleshooting for various computer systems and software applications within our organisation.The successful candidate will be responsible for diagnosing and resolving hardware and software issues, ensuring system stability, and...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Hamilton Island Enterprises Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide technical assistance and troubleshooting for various computer systems and software applications within our organisation.This role involves diagnosing and resolving hardware and software issues, ensuring system stability, and maintaining efficient operations.You will...