Representative Role for Customer Excellence

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $76,895 - $85,897
Customer Service Representative Position

We are seeking a Customer Service Representative to fill this role.

About the Role:

  • This position will be primarily based at one of our Student Connect locations and may require occasional work at other locations as needed by operational demands or when requested by your supervisor.
  • You must have a passion for delivering high-quality customer service and a strong ability to work independently while managing multiple tasks and priorities in a fast-paced environment.
  • A high level of emotional intelligence is necessary to build and maintain good working relationships with colleagues, students, and other stakeholders.
  • You should also be a quick learner, able to adapt to new systems and procedures quickly and accurately.

About the Department:

  • The Education Portfolio is led by the Deputy Vice-Chancellor Education and Vice President who drives the planning and implementation of strategies related to RMIT's academic programs and student experience.
  • The department shapes, designs, and delivers key student services and experiences to prepare RMIT students for study, life, and the global workforce.
  • We work closely with students, academics, professional staff, industry partners, and the community to deliver transformative student experiences that enhance access, participation, retention, and success for all RMIT students.

Our Objectives:

  • To shape an inclusive, safe, industry-engaged, and global student experience.
  • We aim to deliver impactful, connected service, care, and development opportunities at scale, empowering and valuing each team member to make a difference.

What We Value:

  • Inclusion, imagination, integrity, courage, passion, and impact.

How to Apply:

Please submit your CV and covering letter addressing your suitability and preferred campus for this position.

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