Senior Claims Examiner
6 days ago
Join a diverse and inclusive workplace where you can thrive.
We are seeking a skilled claims examiner to produce high-quality work products for Accident & Health Japanese client claims. This role involves prompt and professional contact with customers and brokers, as well as effective investigation, reserving, and adjustment of claims.
Your Key Responsibilities:
- Manage a portfolio of claims for Accident & Health Japanese clients and assist in processing other Retail claims as required.
- Assess claims according to our service level and quality requirements, determining coverage, reserving within timeframes, making payments, responding to customer queries, providing updates, and requesting additional information as needed.
- Communicate effectively by telephone and written correspondence to brokers, claimants, and others as required.
- Participate in Claim Department and companywide training as required.
- Respond to enquiries and escalations of matters from underwriters, brokers, and customers, working with underwriters, the Compliance Department, and other departments as needed.
Requirements:
- Fluency in Japanese is essential.
We offer a flexible working approach, education assistance, and a range of benefits to support your career growth and wellbeing.
This role requires strong investigation techniques, excellent communication skills, and a deep understanding of insurance contracts and legal requirements. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply.
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