Transform Lives: Senior Care Coordination Opportunity

6 days ago

Brisbane, Queensland, Australia beBeeSenior Full time $75,000 - $85,000
Unlock Your Potential as a Senior Care Coordinator

Are you passionate about making a difference in the lives of older Australians? Do you have excellent communication and coordination skills? We are seeking a highly motivated Senior Care Coordinator to join our team.


Job Description:

This is a pivotal role where you will oversee the care coordination process, ensuring that our clients receive high-quality, compassionate care tailored to their unique needs. As a Senior Care Coordinator, you'll be the go-to person for a case-load of clients in our Self-Managed Plus (SM+) program.

Responsibilities include:

  • Talking with clients (mostly over the phone) to understand their needs and preferences
  • Helping them plan services like personal care, cleaning, and allied health
  • Coordinate communication between clients, families, and healthcare providers
  • Supporting them to manage their budgets confidently
  • Coordinating with internal teams and subcontracted providers
  • Conducting monthly check-ins to ensure everything's on track
  • Keeping clear and accurate records of your work
  • It's not clinical, it's all about people, planning, and getting things done with empathy and efficiency.

You'll thrive in this role if you have these qualities:

  • You're confident juggling multiple priorities and staying organised
  • Can have thoughtful, sensitive conversations
  • Are comfortable using systems and learning new tech
  • Have worked in customer service, admin, or coordination roles before (but it's not a deal-breaker if you haven't)
  • Are curious, kind, and not afraid to take initiative

What You'll Achieve:

  • High levels of care recipient satisfaction and engagement in their care.
  • Timely coordination of all care services, ensuring high levels of care recipient satisfaction with the quality and consistency of the workforce provided.
  • Monthly phone contact with all care recipients to build rapport, identify incidents or care needs, and ensure ongoing satisfaction with care arrangements.
  • Timely and responsive care plan reviews and adjustments.
  • Proactive identification and escalation of clinical and non-clinical risks, contributing to effective incident management and continuous quality improvement, alongside maintaining accurate, timely, and up-to-date documentation, including progress notes, care plan reviews, and budget monitoring.
  • Compliance with the Home Care Package Program Manual and Aged Care Quality Standards.
  • Effective budget management, ensuring transparency and maximising care recipients' funds.

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