Loan Customer Support Specialist

2 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $131,677 - $141,002
Home Loan Service Consultant Role

We are seeking a highly skilled professional to provide exceptional customer service and support for our home loan customers.

This role involves being the first point of contact for customers via live chat, inbound calls, and other channels; providing guidance and support from loan enquiries and application through to settlement.

Key Responsibilities:
  • Respond to customer enquiries via live chat and inbound calls, guiding them through our journeys, application, and settlement process.
  • Work closely with lenders, solicitors, valuers, and settlement agents to ensure a seamless loan settlement experience.
  • Monitor and manage approval conditions, ensuring compliance with lender policies.
  • Utilize Salesforce and other systems to update customer records and manage workflows.
  • Maintain high standards of service and professionalism in every customer interaction.
Requirements:
  • 1+ year of experience in home lending or a similar customer service role.
  • Strong verbal and written communication skills.
  • A calm, professional, and empathetic approach to customer interactions.
  • Ability to manage multiple priorities with attention to detail.
Benefits:
  • A supportive and vibrant team environment.
  • Additional leave days, including a 'ME' day and 'Volunteer Day' leave.
  • Extensive training and ongoing development opportunities.

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