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Operational Excellence Professional

3 weeks ago

Sydney, New South Wales, Australia beBeeOperations Full time $96,000 - $124,000
Job Title:

Operations Management Position

About the Role:

This is a key leadership position responsible for overseeing the day-to-day operations of our service team. The successful candidate will have excellent leadership skills, with the ability to motivate and develop a high-performing team.

The Operations Manager will be responsible for ensuring timely delivery of customer orders with top-tier quality, prioritizing optimal performance of customer installations and customer satisfaction. This includes managing and mentoring a team of Field Service Coordinators by planning activities, setting objectives, monitoring performance, and providing guidance and training to support professional growth.

Main Responsibilities:
  • Team Leadership & Development: Lead, manage, and develop the operations team to achieve exceptional results.
  • Cross-Functional Collaboration: Ensure seamless cooperation between sales support and operational resources to identify and capitalize on business opportunities.
  • Process Alignment & Standardization: Drive alignment and implementation of standardized work processes, tools, and ways of working within the area of responsibility.
  • Performance Monitoring & Improvement: Monitor order delivery performance in terms of margin and technical execution through regular reviews and reporting.
  • Strategic Business Development: Take a proactive role in business development, enabling informed decision-making and minimizing surprises to support overall business success.
Requirements:
  • Strong Leadership Skills: Excellent leadership skills, with the ability to motivate and develop a high-performing team.
  • Customer Focus: Strong customer focus, with the ability to prioritize customer satisfaction.
  • Technical Knowledge: Multiple years of experience in lifecycle services in a leadership role and excellent understanding of FS processes and ways of working for FS Operations.
  • Communication Skills: Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.
Benefits:

This role offers a unique opportunity to make a significant impact on our organization's success. As an Operations Manager, you will have the chance to develop your leadership skills, work with a talented team, and contribute to the company's growth and innovation.

Travel Requirements:

This position requires occasional travel, both domestic and international, to support business needs and attend meetings.