ERP System Support Specialist

1 week ago


Sunshine Coast Regional District, Australia Unitywater Full time
About the Role

This is an exciting opportunity to join Unitywater's team as an ERP System Support Advisor. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our Enterprise Resource Planning (ERP) system.

Key Responsibilities
  • Provide technical support and maintenance for the ERP system, ensuring optimal performance and availability.
  • Collaborate with internal stakeholders and technology vendors to resolve incidents and escalations.
  • Contribute to the planning and delivery of ERP system improvement initiatives, aligning with business priorities.
  • Configure system changes, manage user access, and maintain system parameters.
  • Build strong relationships with third-party vendors to ensure effective issue resolution.
  • Maintain comprehensive systems documentation and business rules.
  • Coordinate software releases, fixes, and upgrades with technical teams and users.
  • Provide maintenance and support for end-to-end data flows and integrations with other systems.
  • Support the delivery of new functionality and enhancements to core information systems.
About You

To succeed in this role, you will need to demonstrate:

  • Excellent communication and interpersonal skills, with the ability to influence decisions at all levels.
  • Proven expertise in technology service availability, performance, and capacity.
  • A customer-focused approach, with the ability to deal with internal clients in a positive manner.
  • Demonstrated ability to build strategic partnerships with third-party vendors and internal stakeholders.
  • Ability to translate customer experience needs into system design and business requirements.
  • Good influencing and negotiation skills, with the ability to explore alternatives to reach outcomes.
  • A C-Class driver's license.
  • Highly regarded experience administering a finance or HR/Payroll system, preferably in Technology One.
Why Unitywater?

Unitywater is a leading water utility in Australia, offering a diverse and inclusive work environment that supports individuals to reach their full potential. We are committed to providing a rewarding career path, with opportunities for growth and development.



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