Import Customer Service Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $113,879 - $124,878

Job Title: Import Customer Service Specialist

Job Description:

We are seeking a highly skilled and experienced Import Customer Service Specialist to join our team. As a key contact for allocated customers, you will be responsible for handling customer inquiries, resolving issues, and providing proactive service to ensure customer satisfaction.

Key Responsibilities:

  • Acts as key contact for allocated customers
  • Handles customer inquiries and resolves issues
  • Provides proactive service to ensure customer satisfaction
  • Stays informed on shipment and exception status for allocated customers
  • Proactively informs customer on shipment status and exceptions
  • Provides spot quotations and performs up-and cross-selling on inbound customer calls
  • Passes leads onto sales department
  • Handles customer requests regarding Go Green topics
  • Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
  • Acts as first contact point for customer claims for notification and reception of claims and respective document collection
  • Billing of Ocean Freight Customs shipments, accurately and timely

Requirements:

  • Minimum 12 months experience in a freight forwarding industry and/or operational role
  • Sound knowledge of freight forwarding and logistics in general
  • Previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight / Import operational roles (advantageous)
  • Minimum two (2) years previous experience in a Customer Operations environment or similar
  • Good knowledge of forwarding business, DGF products (OFR) and business systems
  • Good knowledge of CS processes and systems
  • CargoWise & Expedient experience (advantageous)
  • Ability to identify and meet customer needs in a pleasant and friendly manner
  • Excellent communication and interpersonal skills
  • Good telephone and E-mail skills
  • Commercial attitude
  • Good knowledge in English (verbal/written)
  • Results driven and attention to details
  • High degree of written, verbal and organisational skills
  • Proven hands-on experience in used accounting system is preferred
  • Good experience in MS Excel (e.g. Pivot Tables, charts, etc.) required
  • Strong analytical skills

Benefits:

  • Competitive hourly rate
  • Positive and friendly team
  • Able to cross-train and offer career progression
  • Awesome employee benefits

Why Choose Us:

We are open to a range of backgrounds and experiences; the right attributes, strong attention to detail and the ability to work in an agile environment make us an excellent choice.

Excellence. Simply Delivered.

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