Personal Injury Case Manager

4 days ago

Sydney, New South Wales, Australia beBeeClaims Full time $104,400 - $124,900

Job Opportunity

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  • Manage a portfolio of personal injury claims, collaborating with internal teams and external partners to deliver proactive case management.
  • Communicate effectively with stakeholders, ensuring injured workers receive correct entitlements.
  • Prioritize workflow to meet key timeframes and provide seamless service.

Key Responsibilities:

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  • Managing a portfolio of Workers Compensation claims for NSW employers.
  • Accurately assessing claims and ensuring injured workers receive the correct entitlements on behalf of iCare.
  • Communicating clearly and empathetically with all stakeholders.
  • Prioritising workflow to meet key timeframes and deliver a seamless experience.
  • Collaborating with internal teams and external partners to deliver proactive case management.
  • Providing high-quality customer service to employers, injured workers, and legislative authorities through compliant, efficient, and timely support.
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Required Skills and Qualifications

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  • A passion for people and a proven track record in delivering exceptional customer service.
  • Strong communication skills – ability to listen, engage, and resolve issues effectively.
  • A team-focused attitude with the ability to thrive in a high-volume, fast-paced environment.
  • Empathy and compassion for those navigating complex, often emotional situations.
  • The ability to analyse information and make sound, timely decisions.
  • Experience in Workers Compensation or Personal Injury claims is highly regarded.
  • Allied Health background? That's a bonus.
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About This Role

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Suncorp offers competitive salary, performance-based incentives, leave benefits, hybrid working, work-life balance, staff discounts, reward and recognition programs, and career development opportunities.

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