APAC Head of Fraud Management
2 weeks ago
As the APAC Head of Fraud Management, you will play a pivotal role in protecting our clients and growing our business. With a proven track record of delivering outstanding results, you will lead the overall fraud and recovery program for the APAC region. You will be responsible for managing a team of fraud investigators and recovery technicians across multiple countries within the region.
The scope of the fraud role supports AIG to reduce the potential economic loss to the business through the identification and investigation of suspicious insurance claims or suspicious insurance-related activities covering all lines of business. The scope of the recovery role supports AIG's strategy of maximizing recovery opportunity while minimizing recovery expenses.
Key responsibilities include but are not limited to:
- Proactively drive an effective communication and engagement process with all stakeholders, managers, and staff regarding results, key developments, recommendations, and industry data.
- Function as the AIG liaison and point of contact for the region with industry associations, regulators, law enforcement, etc. as appropriate.
- Work with claims and underwriting teams to understand where fraud exposure exists and where recovery opportunity is available.
- Support new product design and customer initiatives through deploying thought leadership and assessing the impact on recovery and inherent fraud risk.
- Support the execution of the GI Claims Fraud and Recovery strategy, including deployment of technology initiatives, portfolio analytics, TPA & Vendor governance, shared services engagement, and expense management.
- Manage expenses within established and approved budget guidelines.
- Manage the implementation and monitor the effectiveness of regional training and awareness campaigns.
- Work with claims managers in the region to improve the early identification, referral, and triage of claims with suspicious features and claims with recovery potential.
- Manage the collection and verification of all fraud and recovery related metrics for timely reporting to regional and global managers.
- Manage the effective use of all fraud and recovery related tools and systems.
- Ensure team's compliance with all country laws and regulations regarding recovery best practices, guidelines, reporting & submissions, and data privacy requirements.
- Proactively engage and align priorities with other claims centres of excellence.
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