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Chief Fraud and Identity Solution Strategist

1 month ago

Sydney, New South Wales, Australia LNRS Data Services (Australia) Pty Ltd Company Full time

LexisNexis Risk Solutions is a global leader in risk management solutions, empowering businesses to optimize revenue growth, enhance operational efficiency, and improve customer experience.

About the Role

As a Senior Engagement Manager APAC – Fraud & Identity, you will maximize the value of the LexisNexis Digital Identity Network for top clients and optimize other risk assessment solutions to enhance customer satisfaction.

  • Act as single point of contact for consulting, incident reporting, and escalation to ensure effective communication and alignment with customer needs.
  • Conduct proactive monitoring, fraud analysis, and performance optimization for key accounts.
  • Lead business reviews by presenting analytical insights on solution performance and delivering actionable recommendations.
  • Collaborate with Strategic Account Managers to identify opportunities for expanding LexisNexis Risk Solutions within the customer’s environment.
  • Provide strategic oversight for project teams integrating new use cases and delivering exceptional service.
  • Develop and implement customer action plans aimed at improving solution maturity and fraud detection efficacy.
  • Advocate on behalf of customers, engaging with product and engineering teams to resolve issues and drive enhancements.

The ideal candidate will possess extensive experience in system integration and consulting within intricate environments, with a focus on fraud, cybersecurity, or payments. They should be experienced in post-sales consulting, particularly with large organizations, focusing on technical support and solution optimization.

A strong background in Economics, Statistics, Engineering, or a related analytical discipline is required. Proficiency in SQL and higher-order programming skills (Python, etc.), along with data analysis and visualization tools, are also essential.

We estimate that this role offers an annual salary range of AU$120,000 - AU$180,000 depending on qualifications and experience.

What We Offer

We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. We are an equal opportunity employer, committed to providing a fair and accessible hiring process.