Government Service Professional

4 days ago


Melbourne, Victoria, Australia beBeeProfessional Full time $90,000 - $120,000
Job Opportunity

We're looking for a skilled professional to support the delivery of services across Australia and New Zealand, primarily working within local government settings.


Role Overview:
  • As a Product Consultant, you will analyse existing customer processes, identify opportunities for solution design and process improvement, and provide hands-on assistance to customers.
  • You will troubleshoot issues, deliver practical solutions, assist with escalated support tickets, and maintain accurate documentation to ensure customer knowledge is up-to-date.

Key Performance Indicators:
  • Meet or exceed key performance targets by delivering high-quality services that drive customer satisfaction and foster positive referrals.
  • Collaborate with other teams to deliver the best possible outcomes for our customers.

Requirements and Qualifications:
  • Serve as an industry expert, providing advice to both customers and internal teams to support successful business outcomes.
  • Demonstrate a strong commitment to quality and continuous improvement, aligned with the expectations of a professional consulting role.
  • Build and maintain effective relationships with stakeholders at all levels, fostering strong customer engagement.

Benefits of Working With Us:
  • An inclusive, safe, and welcoming environment where everyone can be themselves.
  • A culture that encourages giving back, including benefits like leave for volunteering.
  • Flexible work arrangements, with technology and tools to support remote work and in-office collaboration.


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