Client Relationship Manager

4 days ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time
About This Role

This position plays a crucial part in ensuring the satisfaction of our customers by providing excellent service and delivering results that exceed their expectations.

We are looking for a highly skilled professional to join our team as a Client Service Specialist. In this role, you will be responsible for managing various portfolios related to our clients, including internal departments, vendor partners, and end-users.

The outcomes, services, and SLAs may vary depending on the target group, but the ultimate goal remains the same: fostering strong relationships with our clients and driving business growth through repeat business and referrals.

As a Client Service Specialist, you will have the opportunity to work closely with our team members, vendors, and clients to ensure seamless communication and efficient problem-solving.

To excel in this role, you should possess excellent communication skills, a proactive approach, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Meet client needs and service expectations promptly and responsively.
  • Process requests and resolve issues on the service desk efficiently and accurately.
  • Maintain data integrity regarding our security registrations (PPSR), including creation, amendments, cancellations, and variations of security interests.
  • Update and maintain customer data in our systems.
  • Handle inbound calls regarding queries and requests.
  • Manage original contractual documents archives.
  • Review and correct exception and error reports regularly.
  • Apply business procedures to ensure compliance with company policies.
  • Communicate effectively with the Team Leader to manage workflow and service agreements.
  • Proactively identify and resolve issues impacting us, partners, or clients.
  • Support vendor partners with accurate reports and customer data.
  • Perform other operational tasks as assigned by the Team Leader.

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