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Service Engineer
2 months ago
We are a leading provider of renewable energy solutions, dedicated to making a positive impact on the environment and society.
Job Title: Service Engineer - Energy Storage SolutionsWe are seeking an experienced Service Engineer to join our Energy Storage Solutions team. As a Service Engineer, you will play a critical role in supporting our growing fleet of energy storage products.
Key Responsibilities:- Engineering Escalations: Support the Technical Support team by handling engineering escalations (Tier 2 Technical Support → Tier 3 Engineering).
- Troubleshooting and Root Cause Analysis (RCA): Conduct RCA on Clenergy ESS products to identify emerging failure modes within the fleet, working with Product Engineering to rectify product failures and incorporate learnings into future products.
- Product Knowledge: Serve as the Subject Matter Expert (SME) for Clenergy ESS energy products and be able to respond to queries from various cross-functional teams.
- Documentation and Knowledge Sharing: Document product knowledge in a knowledgebase and provide training to the Technical Support team to maximise support readiness.
- Fleet Health Analysis: Develop data analysis pipelines to automate the diagnosis and service ticketing of known product issues, create dashboards for use by Product Engineering and Technical Support to evaluate the health of the fleet.
- Qualifications: Bachelor's degree in Engineering (Electrical preferred), Mechanical, or related field.
- Experience: 3-5 years in a similar role such as Service Engineer or Technical Support Engineer with a strong understanding of ESS products and technical support requirements.
- Solar inverter product knowledge: Strong understanding of residential solar inverters (grid-tied and hybrid topologies), solar configurations and related technical support requirements.
- Residential battery product knowledge: Strong understanding of residential battery products and installation configurations, as well as related technical support requirements.
- Communication and interpersonal skills: Excellent written and verbal communication capabilities, with the ability to effectively communicate technical information to non-technical stakeholders.
- Programming Skills: Programming experience with various languages (C, C++, Python) favourable.
- Data Analytics Experience: Experience with data analysis (python preferred) relating to power/energy systems favoured, in addition to experience interfacing with databases using SQL.
- A market competitive remuneration package and profit-sharing system.
- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment.
- The chance to be part of a company dedicated to making a positive impact on the environment and society.
