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Technical Support Supervisor, Energy Products
2 months ago
At Tesla, we're looking for a highly skilled Technical Support Supervisor to join our team. As a key member of our Energy Products team, you'll be responsible for managing a team that ensures the reliability of our Residential Energy Storage systems.
Key Responsibilities:
- Manage a team of technical support specialists to provide effective solutions to customers
- Collaborate with other departments to resolve customer issues and improve the overall support experience
- Develop and maintain technical content for knowledge base articles and support training materials
- Lead by example, demonstrating a positive and accountable attitude in a dynamic and changing support environment
Requirements:
- 2+ years of leadership experience in a customer service industry
- 2+ years of experience in a technical role
- Exceptional written and oral communication skills
- Ability to coach and cultivate a successful team
What We Offer:
- Competitive compensation package
- Employee Stock Purchase Plan (ESPP)
- Parental leave
- Employee Vehicle Loan Program
- Well-being Fund
About Tesla:
Tesla is a leader in the electric vehicle and clean energy industries. We're committed to accelerating the world's transition to sustainable energy through our products and services.
