Energy Systems Technical Support Specialist
4 days ago
Job Summary
An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring timely and accurate responses to customer inquiries. This role requires collaboration with Sales, Operations, and Service staff to enhance the owner experience for a rapidly growing customer base.
Key Responsibilities
- Provide exceptional customer support by answering customer inquiries and resolving technical issues with battery systems.
- Maintain high fleet availability through proactive monitoring and issue resolution.
- Evaluate customer needs and work creatively to resolve technical issues.
- Educate installers and customers on optimal system operation.
- Determine if technical solutions can be resolved remotely or require on-site service.
- Communicate customer concerns with NOC Managers, Service Engineering, or Field Service as necessary.
- Accurately record issues and data into a CRM database.
Requirements
- Minimum 2 years of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background.
- Excellent written and oral English communication skills.
- Excellent customer service skills.
- Ability to prioritize effectively and handle shifting priorities.
- Experience with CRM systems and MS Office Suite.
- Energy industry experience or background in technical support.
- Understanding of distributed generation and/or energy storage systems preferred.
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