Senior Technical Lead, Energy Support

2 weeks ago


Melbourne, Victoria, Australia Tesla Full time

Job Summary

We are seeking a highly skilled Technical Supervisor to lead our Energy Support team at Tesla. As a Technical Supervisor, you will be responsible for overseeing the reliability of our Residential Energy Storage systems and providing exceptional support to our customers.

Key Responsibilities

  • Manage a team of engineers to ensure the reliability of our Residential Energy Storage systems
  • Provide phone support to installers and resolve customer issues in a timely manner
  • Collaborate with other departments to find effective resolutions
  • Develop and maintain in-depth technical knowledge of company products and processes
  • Ensure SLAs are met with precision and quality performance
  • Conduct performance evaluations and provide guidance to direct reports
  • Create new knowledge base articles and update existing ones

Requirements

  • 2+ years of leadership experience in a customer service industry
  • 2+ years of experience in a technical role
  • Experience managing direct reports
  • Excellent communication and coaching skills
  • Ability to work in a deadline-driven environment

What We Offer

  • Opportunity to work with a dynamic and innovative company
  • Competitive salary and benefits package
  • Opportunities for career growth and development


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