Customer Experience Ambassador

7 days ago

Newcastle, New South Wales, Australia beBeeService Part time $60,000 - $80,000
Key Responsibilities

As a key player in delivering exceptional customer experiences, you will be responsible for:

  • Anticipating and responding to guest queries with efficiency and friendliness.
  • Accurately and efficiently processing daily guest transactions and accounts.
  • Collaborating with other departments to ensure that hotel rooms are properly prepared for arriving guests.

Our ideal candidate will possess previous customer service experience, particularly in a hotel environment. You should also have a logical approach to resolving concerns, as well as an empathetic ability to anticipate guests' needs.

Requirements

To succeed in this role, you must possess the following skills and qualifications:

  • Previous customer service experience (hotel experience an advantage)
  • Logical approach to resolving concerns
  • Empathetic ability to anticipate guests' needs
  • Proficient in computer applications (Opera PMS an advantage)
  • Manual driver's licence
  • Familiarity with Newcastle and the wider Hunter region
  • 'Can-do' approach to duties
Benefits

We offer a competitive salary package, including:

  • 50% F&B discount across all venues
  • $99 room rates
  • Generous friends and family discount

We also provide lifestyle benefits, including extra leave and earth advocacy days, as well as a dedicated internal mobility program and reward scheme.

About Us

Crystalbrook Collection is an award-winning hotel development and management company. We craft exceptional customer experiences that reflect the individuality of people within each location. We value equality and diversity and welcome individuals to apply through the link provided.

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