Customer Service and Sales Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $60,000 - $100,000
Customer Experience Expert

We are seeking a seasoned professional to enhance customer satisfaction by providing superior service, handling claims, and driving inbound sales in a professional manner.

This is an excellent opportunity for someone who thrives in a fast-paced environment, is passionate about delivering exceptional customer experiences, and possesses strong communication skills.

  • Deliver world-class customer experiences by meeting customer inquiries and resolving issues efficiently.
  • Provide accurate and timely information to customers regarding their coverage and policies.
  • Understand customer needs and deliver personalized services that meet their expectations.
  • Work within a heavily regulated industry, adhering to legal, regulatory, and internal compliance obligations.
  • Provide financial services efficiently, honestly, and fairly.
  • Meet or exceed financial targets while maintaining high service levels.
  • Identify sales opportunities and provide regular feedback to the team and account managers.
Requirements:
  • At least 12 months of experience in customer-facing roles.
  • Strong written and verbal communication skills.
  • Proficient in computer systems and able to learn new technologies quickly.
  • Analytical skills and attention to detail.

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