Community Health Advocate

4 weeks ago


Townsville, Queensland, Australia Medibank Private Limited Full time
About Medibank Private Limited

We're dedicated to our purpose, 'Better Health for Better Lives', for both our people and our customers.

Our Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank's ability to fully immerse in local communities right across Australia.

About the Role: Sales and Customer Service Consultant

We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant at our Townsville Store.

As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community. When a customer engages with us, you are encouraged to show individual accountability and responsibility for supporting them end-to-end with outstanding service.

Key Responsibilities:
  • You will possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems, and to serve local customers in the communication channels of their choice (in-store, on the phone, in-community, or messaging).
  • You are curious, creative and enjoy taking accountability for delivering results, all with a willingness to experiment with new ideas and ways of working.

You adapt easily to new challenges and pivot quickly to ensure that your customers are always front of mind.

About You

You are a multitasking super star with the ability to apply your knowledge across various channels including virtual messaging, face-to-face as well as our phone-based systems.

You thrive on providing great service to the local community. Growing and keeping your customer base is critically important to you.

Being self-motivated and results-focussed are part of your personal 'DNA'.

You will possess strong diligence particularly when providing (the right) products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers' privacy.

Why Work at Medibank?

We offer flexible working arrangements to ensure a better work-life balance. Enjoy the freedom to work in-store, work from home, or work out in the community - depending on business requirements.

Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.

Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

$65,000 - $85,000 per annum plus superannuation.



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