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General Manager
2 months ago
General Manager - Operations & Team Lead
About the Role:We are seeking an experienced and dynamic General Manager to oversee day-to-day operations and lead a dedicated team of technicians and office staff. As the General Manager, you will take full ownership of the daily operations, managing a team of 15 technicians and ensuring the smooth running of the business.
Key Responsibilities:- Drive sales initiatives to acquire and onboard new and existing clients.
- Foster strong relationships with clients and agencies to ensure continued growth.
- Help onboard new agencies, via Google Meet and or Zoom calls.
- Setting up new agencies and agents in the company Portal & Xero.
- Ensure scheduling and service KPIs are met for head office-run territories.
- Maximize the daily productivity of technicians in each state:
- NSW: Target 14 jobs per day per technician.
- Victoria: Target 10 jobs per day per technician/gas fitter/electrician.
- Oversee scheduling processes, utilizing scheduler/admin support or slot management tools for tenant job booking.
- Monitor job booking to exceed minimum KPIs, ensuring sustained business growth.
- Reviewing internal reports to keep the team accountable and implementing strategies to manage this if needed.
- Weekly meeting with the scheduling team and weekly meeting with VIC state manager.
- Monitoring the pending jobs list and keeping the scheduling team accountable for overdue properties.
- Proven experience in a General Manager or similar leadership role within a service-oriented industry.
- Strong background in sales, client management, and business development.
- Experience in managing field-based teams, with a focus on achieving KPIs and operational efficiency.
- Excellent conflict resolution and communication skills.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to growth and improvement.
- Proficiency in using scheduling software and management tools.
- Experience in HR and staff management is preferred.
- Flexibility to travel and attend industry events when required.
- Proven ability to make decisions quickly or on the spot to get the best outcome.
- Competitive base salary plus superannuation.
- Opportunity for professional growth within a growing company.
- Fully remote work option, with a preference for candidates located close to Sydney or Brisbane.
