Local Host

4 weeks ago

Sydney, New South Wales, Australia Veriu Group Full time
About the Role

We are seeking a highly skilled and enthusiastic Local Host to join our team at Veriu Group. As a Local Host, you will be the face of our hotel, providing exceptional guest services and creating lasting memories for our visitors.

Key Responsibilities
  • Provide a high level of guest services at all touchpoints, ensuring a seamless and enjoyable experience for our guests.
  • Offer creative solutions to complaints and problems, demonstrating a proactive and customer-focused approach.
  • Act as a true host and local connection for our guests, providing expert advice and recommendations on key points of interest in the area.
  • Respond to emergency situations in a safe and professional manner, prioritizing the well-being of our guests and staff.
  • Identify opportunities to increase guest satisfaction and loyalty, working closely with the Hotel Manager to implement effective strategies.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive onboarding program, ensuring a smooth transition into your new role.
  • The chance to join our Fast-Track Hotel Management Development program, accelerating your career progression.
  • Genuine flexibility and job security, with a focus on work-life balance.
  • Generous referral bonuses, rewarding your network for joining our team.
  • Discounts on accommodation across our network, as well as private health insurance and access to our Employee Assistance Program.
About You

We are looking for a motivated and adaptable individual who is passionate about delivering exceptional customer experiences. As a Local Host, you will be responsible for creating a warm and welcoming atmosphere, ensuring our guests feel valued and cared for. If you are a team player with a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity.

Please note that you must have approved Australian working rights, a First Aid Certificate, and a Responsible Service of Alcohol Certificate to be considered for this role. You will also need to be flexible and able to work a variety of shifts, including weekends and public holidays.

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