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IT Technical Support Specialist
2 weeks ago
This role offers a unique opportunity to provide technical support for live events across Australia. The successful candidate will work closely with clients and internal teams to ensure seamless IT operations that connect thousands of fans to unforgettable experiences.
Key Responsibilities:- Technical Operations: Scoping and creating bespoke IT solutions to meet event requirements, delivering exceptional on-site support and administering and maintaining ticketing infrastructure at client venues.
- Client & Venue Management: Collaborating professionally with clients, providing technical guidance during high-pressure event situations and maintaining accurate system records.
- Hands-on experience in L1/L2 environments, ideally with field service or multi-site support experience.
- Technical expertise in Windows 10/11 administration, point-of-sale system management and VPN technologies.
- Ability to communicate technical concepts clearly to non-technical stakeholders and thrive in fast-paced event environments.
- Comfortable with regular travel across the state and holding a current full NSW driver's license.
The ideal candidate will possess excellent communication skills and be able to work effectively in a fast-paced environment.
